AT&T amiGO Jr. Watch 2 Review: Avoid this Smartwatch for Kids

I recently purchased an AT&T amiGO Jr. Watch 2 and am writing a review to try and save other people the huge pain this smartwatch for kids can be. I also include info on how to get a refund and dispute the charges.

The price point was good, and it was easy to add to my AT&T account. Everything initially went very smoothly. I was able to set it up with the app and pair it with my phone. About a week later, everything went downhill.

My Bad Experience with the AT&T amiGO Jr. Watch 2

Everything was going fine until about a week later, when the watch stopped charging. I thought maybe it was the charger, so I bought a new one on Amazon.

When that charger didn’t work, I called customer service. After TWO HOURS on the phone, I was finally given the option to exchange the watch for a new one.

They said it would be about five days for the new one to arrive, or I could pay $15 for express shipping and get it in two days. I opted for express.

My replacement arrived quickly, along with instructions on returning the defective watch.

Problem Pairing the amiGO Watch Jr. 2

The problem started when I tried pairing the replacement. They sent no instructions at all with the new watch, and no information about it.

The e-mail instructions were incredibly unhelpful and included a link to pairing phones and every device except the amiGO Jr. Watch 2.

I removed the original device, and it would not let me add the new one. What comes next is two weeks of tech support hell.

I was on the phone again for hours and was transferred several times since nobody could figure out what to do. One tech support agent admitted that dealing with these amiGo watches is “a nightmare.”

I was told they would call me back the next day after trying to get the watch set-up on their end.

No Returns After Two Weeks

This process continued, where they would call me, try some things, fail and then tell me they would call in the next day or two.

I was ready to just return the watch and be done with it, but I was assured it could be fixed.

On their last call, they said too many attempts at creating a new eSIM had been attempted and it would be another 2-3 days before we could try again.

At that point, after wasting countless hours of my time, I was just done with it and asked for a refund. Unfortunately, I was past the two-week window and they said I could only exchange it.

The last thing I wanted was another amiGO Jr. watch!

I was transferred to at least five different people, had to retell my story over and over, only for them to tell me they can’t give me a refund.

I requested to cancel the line, and was told I would be charged the full price of the watch on my next bill.

A watch that was useless and never worked. I was extremely frustrated and angry at how things were being handled.

How to Return a Defective amiGO Jr. Watch 2 After the Deadline

After many hours on the phone, being transferred to one person after the next, I finally managed to find a way to return the watch and get my money back.

All it took was filing a legal action through the AT&T website’s Notice of Dispute Form. You can find this form here: https://attlit123.my.site.com/noticeofdispute/s/

Here is a copy of the dispute I sent:

I purchased an Amigo Jr. Watch 2, and shortly after receiving it, the watch stopped charging. I returned the device for an exchange, but the replacement watch also does not work. It will not pair or function at all.

Over the past several weeks, I have spent hours on the phone with technical support trying to resolve this issue. Each day, I am told someone will call me back the following day, but the problem remains unresolved. During my most recent call today, after speaking with five different representatives and spending hours on the phone, I was informed that the eSIM had been attempted too many times and that I would need to wait another 2–3 days for someone to try again.

At this point, the situation has become unreasonable. I do not have the time to continue spending hours troubleshooting a device that has never worked properly. Despite being sent a defective replacement device, I was told that I cannot return it and am still expected to pay $169.99 for a watch that does not function.

I am formally disputing this charge. AT&T sent me a device that I cannot use, and I should absolutely be allowed to return it. It is unacceptable to require customers to pay for defective equipment while refusing to provide a return option or a proper resolution.

I am requesting that this matter be resolved immediately by allowing me to return the defective device and removing the associated charges.

Successfully Disputing the Charges with AT&T

In about 20 minutes after submitting that form, I got a call from AT&T. The woman said there would be no problem returning the watch and refunding my money.

She said she had many similar complaints about the amiGO Jr. watch, and the pairing problem is a common issue.

It was that simple. They closed the case and sent me a return form.

She said once the watch is received and they verify it is in good condition, I will get my refund. I was also refunded for the phone line charges since the watch couldn’t be used.

So, if you are having a similar nightmare situation, don’t waste your time with customer service. Go right to the top with the Notice of Dispute form.